Order processing
Orders ship from Hong Kong within 1–3 business days. Once your order ships, you'll receive a tracking number by email. We don't ship to P.O. boxes.
Shipping rates
Shipping is calculated at checkout based on your destination and order weight, and displayed in your local currency.
| Destination | Estimated delivery | Free shipping from |
|---|---|---|
| Australia | 5–8 days | $55 AUD |
| Canada | 9-13 days | $90 CAD |
| Hong Kong | 1–3 days | $300 HKD |
| Japan | 7–10 days | ¥10,000 JPY |
| Macau | 3–5 days | $300 MOP |
| Malaysia | 5–8 days | RM285 MYR |
| New Zealand | 6–10 days | $110 NZD |
| Singapore | 5–8 days | $80 SGD |
| South Korea | 5–8 days | ₩100,000 KRW |
| Taiwan | 3–5 days | $2,000 TWD |
| United Kingdom | 7–11 days | £50 GBP |
| United States | 7–11 days | $90 USD |
| Everywhere else | 7–25 days | $700 HKD |
Delivery estimates are in business days. Customs clearance, courier delays, or busy periods can add a few more.
We're actively expanding local shipping options. If your country isn't listed above, you'll see rates and delivery estimates at checkout.
Taxes and duties
For orders to Australia, Canada, Hong Kong, Japan, Macau, Malaysia, New Zealand, Singapore, United Kingdom, and the United States all applicable taxes and duties are included in your checkout price. No extra charges on delivery.
For all other international destinations, your order may be subject to local customs duties or import taxes on delivery. These are set by your country's customs authority and are not included in your order total.
Tracking your order
We work with a number of couriers to get you the best rates. Your shipping confirmation email will include a tracking code and the courier handling your order. Use the courier's website to follow your parcel:
Need help?
If your order hasn't arrived within the estimated timeframe, check your tracking link first. If you still need help, email us at hello@purringlotus.com with your order number and we'll look into it.