Shipping policy
Order processing
Orders are processed and shipped from Hong Kong within 1โ3 business days. Once your order ships, you'll receive a tracking number by email. We don't ship to P.O. boxes.
Shipping methods
| Country | Shipping rates | Free shipping |
|---|---|---|
| ร land Islands | From 6 EUR | Over 65 EUR |
| Albania | From 400 ALL | Over 6,000 ALL |
| Algeria | From 800 DZD | Over 10,000 DZD |
| Andorra | From 5 EUR | Over 65 EUR |
| Angola | From 4,000 AOA | Over 55,000 AOA |
| Argentina | From 8,000 ARS | Over 90,000 ARS |
| Armenia | From 1,500 AMD | Over 20,000 AMD |
| Ascension | From 4 SHP | Over 55 SHP |
| Australia | From 6 AUD | Over 60 AUD |
| Austria | From 7 EUR | Over 80 EUR |
| Azerbaijan | From 8 AZN | Over 100 AZN |
| Bahamas | From 7 BSD | Over 90 BSD |
| Bahrain | From 7 USD | Over 90 USD |
| Bangladesh | From 600 BDT | Over 5,000 BDT |
| Barbados | From 10 BBD | Over 110 BBD |
| Belarus | From 6 USD | Over 75 USD |
| Belgium | From 6 EUR | Over 65 EUR |
| Benin | From 2,500 XOF | Over 32,500 XOF |
| Bermuda | From 7 USD | Over 90 USD |
| Bhutan | From 3 USD | Over 20 USD |
| Bolivia | From 60 BOB | Over 900 BOB |
| Bosnia and Herzegovina | From 10 BAM | Over 130 BAM |
| Botswana | From 100 BWP | Over 1,000 BWP |
| Brazil | From 25 BRL | Over 475 BRL |
| Brunei Darussalam | From 6 BND | Over 50 BND |
| Bulgaria (Rep.) | From 4 EUR | Over 50 EUR |
| Burkina Faso | From 2,500 XOF | Over 32,500 XOF |
| Burundi | From 15,000 BIF | Over 175,000 BIF |
| Cambodia | From 15,000 KHR | Over 150,000 KHR |
| Cameroon | From 3,000 XAF | Over 32,500 XAF |
| Canada | From 8 CAD | Over 110 CAD |
| Cape Verde | From 500 CVE | Over 5,500 CVE |
| Caribbean Netherlands | From 4 USD | Over 40 USD |
| Caroline Islands | From 5 USD | Over 55 USD |
| Cayman Islands | From 6 KYD | Over 75 KYD |
| Central African Rep. | From 3,000 XAF | Over 32,500 XAF |
| Chad | From 2,500 XAF | Over 32,500 XAF |
| Chile | From 12,000 CLP | Over 90,000 CLP |
| Chinese Mainland | From 20 CNY | Over 150 CNY |
| Christmas Island | From 8 AUD | Over 80 AUD |
| Cocos (Keeling) Islands | From 8 AUD | Over 80 AUD |
| Colombia | From 20,000 COP | Over 200,000 COP |
| Comoros | From 2,500 KMF | Over 32,500 KMF |
| Congo (Rep.) | From 3,000 XAF | Over 32,500 XAF |
| Cook (or Hervey) Islands | From 12 NZD | Over 160 NZD |
| Costa Rica | From 2,500 CRC | Over 32,500 CRC |
| Cรดte d'Ivoire (Rep.) | From 3,500 XOF | Over 32,500 XOF |
| Croatia | From 10 EUR | Over 80 EUR |
| Curaรงao | From 8 XCG | Over 70 XCG |
| Cyprus | From 5 EUR | Over 65 EUR |
| Czech Rep. | From 120 CZK | Over 1,600 CZK |
| Democratic Republic of the Congo | From 10,000 CDF | Over 90,000 CDF |
| Denmark | From 50 DKK | Over 500 DKK |
| Djibouti | From 1,000 DJF | Over 13,000 DJF |
| Ecuador | From 5 USD | Over 75 USD |
| Egypt | From 350 EGP | Over 3,000 EGP |
| El Salvador | From 5 USD | Over 55 USD |
| Equatorial Guinea | From 3,000 XAF | Over 32,500 XAF |
| Eritrea | From 5 USD | Over 55 USD |
| Estonia | From 5 EUR | Over 50 EUR |
| Eswatini | From 80 SZL | Over 900 SZL |
| Ethiopia | From 800 ETB | Over 9,000 ETB |
| Falkland Islands | From 3 FKP | Over 45 FKP |
| Farรถe Islands | From 60 DKK | โ |
| Fiji | From 12 FJD | Over 160 FJD |
| Finland | From 6 EUR | Over 65 EUR |
| France | From 4 EUR | Over 50 EUR |
| French Guiana | From 5 EUR | Over 65 EUR |
| French Polynesia | From 500 XPF | Over 6,000 XPF |
| French Southern Territories | From 4 EUR | Over 50 EUR |
| French West Indies (Guadeloupe) | From 5 EUR | Over 65 EUR |
| French West Indies (Martinique) | From 5 EUR | Over 65 EUR |
| Gabon | From 3,000 XAF | Over 32,500 XAF |
| Gambia | From 400 GMD | Over 4,000 GMD |
| Georgia | From 12 GEL | Over 140 GEL |
| Germany | From 5 EUR | Over 50 EUR |
| Ghana | From 5 USD | Over 55 USD |
| Gibraltar | From 3 GBP | Over 30 GBP |
| Greece | From 9 EUR | Over 65 EUR |
| Greenland | From 70 DKK | โ |
| Guam | From 5 USD | Over 55 USD |
| Guatemala | From 40 GTQ | Over 550 GTQ |
| Guernsey | From 3 GBP | Over 45 GBP |
| Guinea-Bissau | From 2,500 XOF | Over 32,500 XOF |
| Guyana | From 1,000 GYD | Over 12,000 GYD |
| Haiti | From 600 HTG | Over 7,000 HTG |
| Honduras (Rep.) | From 120 HNL | Over 1,500 HNL |
| Hong Kong | From 20 HKD | Over 150 HKD |
| Hungary | From 2,000 HUF | Over 25,000 HUF |
| Iceland | From 800 ISK | Over 7,000 ISK |
| India | From 400 INR | Over 3,500 INR |
| Indonesia | From 60,000 IDR | Over 400,000 IDR |
| Iraq | From 6 USD | Over 75 USD |
| Ireland | From 5 EUR | Over 65 EUR |
| Isle of Man | From 3 GBP | Over 45 GBP |
| Israel | From 15 ILS | Over 175 ILS |
| Italy | From 5 EUR | Over 65 EUR |
| Jamaica | From 1,000 JMD | Over 12,000 JMD |
| Japan | From 600 JPY | Over 3,000 JPY |
| Jersey | From 3 GBP | Over 45 GBP |
| Jordan | From 4 USD | Over 40 USD |
| Kazakhstan | From 1,500 KZT | Over 17,500 KZT |
| Kenya | From 600 KES | Over 7,000 KES |
| Korea | From 4,000 KRW | Over 30,000 KRW |
| Kosovo | From 7 EUR | Over 80 EUR |
| Kuwait | From 5 USD | Over 55 USD |
| Kyrgyzstan | From 400 KGS | Over 5,000 KGS |
| Lao People's Dem. Rep. | From 100,000 LAK | Over 1,200,000 LAK |
| Latvia | From 5 EUR | Over 50 EUR |
| Lebanon | From 400,000 LBP | Over 5,000,000 LBP |
| Lesotho | From 100 LSL | Over 1,200 LSL |
| Liberia | From 1,000 LRD | Over 10,000 LRD |
| Libya | From 4 USD | Over 55 USD |
| Liechtenstein | From 5 CHF | Over 60 CHF |
| Lithuania | From 5 EUR | Over 50 EUR |
| Luxembourg | From 6 EUR | Over 65 EUR |
| Macao | From 20 MOP | Over 150 MOP |
| Madagascar | From 5 USD | Over 55 USD |
| Malawi | From 10,000 MWK | Over 100,000 MWK |
| Malaysia | From 10 MYR | Over 75 MYR |
| Maldives | From 80 MVR | Over 900 MVR |
| Mali | From 3,000 XOF | Over 32,500 XOF |
| Malta | From 7 EUR | Over 65 EUR |
| Mariana Islands | From 5 USD | Over 55 USD |
| Marshall Islands | From 5 USD | Over 55 USD |
| Mauritania | From 5 USD | Over 55 USD |
| Mauritius | From 250 MUR | Over 2,750 MUR |
| Mayotte | From 4 EUR | Over 50 EUR |
| Mexico | From 80 MXN | Over 1,300 MXN |
| Moldova | From 80 MDL | Over 1,000 MDL |
| Monaco | From 4 EUR | Over 50 EUR |
| Mongolia | From 20,000 MNT | Over 200,000 MNT |
| Montenegro | From 5 EUR | Over 50 EUR |
| Morocco | From 60 MAD | Over 550 MAD |
| Mozambique | From 300 MZN | Over 3,500 MZN |
| Myanmar | From 10,000 MMK | Over 80,000 MMK |
| Namibia | From 100 NAD | Over 1,200 NAD |
| Nauru | From 10 AUD | โ |
| Nepal | From 800 NPR | Over 9,000 NPR |
| Netherlands | From 4 EUR | Over 35 EUR |
| New Caledonia | From 500 XPF | Over 6,000 XPF |
| New Zealand | From 6 NZD | Over 100 NZD |
| Nicaragua | From 200 NIO | Over 2,000 NIO |
| Niger | From 3,000 XOF | Over 32,500 XOF |
| Nigeria | From 8,000 NGN | Over 80,000 NGN |
| Niue | From 6 NZD | Over 100 NZD |
| Norfolk Islands | From 8 AUD | Over 80 AUD |
| North Macedonia | From 250 MKD | Over 3,000 MKD |
| Norway | From 40 NOK | Over 700 NOK |
| Oman | From 3 USD | Over 20 USD |
| Pakistan | From 1,500 PKR | Over 15,000 PKR |
| Panama (Rep.) | From 5 USD | Over 55 USD |
| Papua New Guinea | From 35 PGK | โ |
| Paraguay | From 30,000 PYG | Over 425,000 PYG |
| Peru | From 20 PEN | Over 200 PEN |
| Philippines | From 200 PHP | Over 1,500 PHP |
| Poland | From 20 PLN | Over 350 PLN |
| Portugal | From 5 EUR | Over 65 EUR |
| Puerto Rico | From 5 USD | Over 55 USD |
| Qatar | From 15 QAR | Over 200 QAR |
| Rรฉunion | From 4 EUR | Over 50 EUR |
| Romania | From 45 RON | Over 425 RON |
| Russia | From 400 RUB | Over 4,500 RUB |
| Rwanda (Rep.) | From 8,000 RWF | Over 80,000 RWF |
| Samoa (U.S.A. Territory) | From 5 USD | Over 55 USD |
| San Marino | From 4 EUR | Over 50 EUR |
| Sao Tomรฉ and Principe | From 5 USD | Over 55 USD |
| Saudi Arabia | From 30 SAR | Over 275 SAR |
| Senegal | From 3,000 XOF | Over 32,500 XOF |
| Serbia | From 500 RSD | Over 6,000 RSD |
| Seychelles | From 80 SCR | Over 800 SCR |
| Sierra Leone | From 5 USD | Over 55 USD |
| Singapore | From 4 SGD | Over 30 SGD |
| Sint Maarten | From 8 XCG | Over 70 XCG |
| Slovakia | From 5 EUR | Over 50 EUR |
| Slovenia | From 5 EUR | Over 50 EUR |
| Solomon Islands | From 50 SBD | Over 600 SBD |
| South Africa | From 80 ZAR | Over 900 ZAR |
| Spain | From 5 EUR | Over 50 EUR |
| Spitsbergen (Svalbard) | From 40 NOK | Over 350 NOK |
| Sri Lanka | From 2,000 LKR | Over 20,000 LKR |
| St. Barthรฉlemy | From 4 EUR | Over 50 EUR |
| St. Christopher (St. Kitts) and Nevis | From 18 XCD | Over 240 XCD |
| St. Helena | From 4 SHP | Over 55 SHP |
| St. Martin | From 4 EUR | Over 50 EUR |
| St. Pierre & Miquelon | From 4 EUR | Over 50 EUR |
| Suriname | From 200 SRD | Over 2,000 SRD |
| Sweden | From 60 SEK | Over 750 SEK |
| Switzerland | From 6 CHF | Over 60 CHF |
| Taiwan | From 150 TWD | Over 1,250 TWD |
| Tajikistan | From 40 TJS | Over 500 TJS |
| Tanzania (United Rep.) | From 12,000 TZS | Over 150,000 TZS |
| Thailand | From 100 THB | Over 750 THB |
| Timor-Leste (Dem. Rep.) | From 8 USD | โ |
| Togo | From 3,000 XOF | Over 32,500 XOF |
| Tokelau | From 6 NZD | Over 100 NZD |
| Tonga | From 12 TOP | Over 130 TOP |
| Tortola, British Virgin Islands | From 8 USD | Over 90 USD |
| Trinidad and Tobago | From 40 TTD | Over 400 TTD |
| Tristan da Cunha | From 4 GBP | Over 55 GBP |
| Tunisia | From 5 USD | Over 55 USD |
| Turkey | From 250 TRY | Over 3,500 TRY |
| Turkmenistan | From 5 USD | Over 55 USD |
| Uganda | From 20,000 UGX | Over 225,000 UGX |
| Ukraine | From 200 UAH | Over 2,500 UAH |
| United Arab Emirates | From 15 AED | Over 150 AED |
| United Kingdom | From 3 GBP | Over 45 GBP |
| United States | From 8 USD | Over 110 USD |
| Uruguay | From 200 UYU | Over 2,250 UYU |
| Uzbekistan | From 60,000 UZS | Over 500,000 UZS |
| Vanuatu | From 600 VUV | Over 7,000 VUV |
| Vatican | From 8 EUR | โ |
| Venezuela (Bolivarian Rep.) | From 5 USD | Over 55 USD |
| Viet Nam | From 80,000 VND | Over 500,000 VND |
| Virgin Islands (U.S.A.) | From 5 USD | Over 55 USD |
| Wallis and Futuna Islands | From 800 XPF | Over 8,000 XPF |
| Zambia | From 100 ZMW | Over 1,100 ZMW |
| Zimbabwe | From 5 USD | Over 55 USD |
Don't see your country listed at checkout? Email us at hello@purringlotus.com and we'll see what we can arrange.
Customs, duties & taxes
For all destinations except the United States, we ship Delivery Duty Unpaid (DDU), including the EU. Any import duties, taxes (VAT/GST), or courier handling fees charged by your country are not included in your order total. These are your responsibility and may be collected by your local customs authority or courier before or upon delivery.
For the United States, we ship Delivery Duty Paid (DDP) via Quantium. We cover any applicable US import duties and tariffs, so you won't be asked to pay additional customs charges on delivery.
Tracking your order
Your shipping confirmation email will include a tracking number and a link to track your shipment. If you need to track it manually, you can use the carrier's tracking page below.
- Hong Kong: SF Express
- United States: ShipAny Tracking
- International: Hong Kong Post
Undeliverable or returned packages
If a package is returned to us because the delivery address was incorrect, the parcel was unclaimed, or customs charges were refused, we'll contact you once it arrives back to discuss either reshipping or a refund, where applicable. Reshipping requires payment of a new shipping charge.
Need help?
If your order hasn't arrived within the estimated timeframe, or your tracking hasn't updated for an extended period, check your tracking link first. If you still need help, or your parcel appears to be lost, email us at hello@purringlotus.com with your order number and we'll look into it.